The introduction of voice over IP traffic and real time video traffic onto a data network creates a new level of complexity which presents new support and management challenges. Unless the network and applications traversing it are operating at peak performance, it can be difficult – if not nearly impossible – for an organization to realize the benefits of their UC investment. The UC Management services offered by TecsPlus help businesses maximize their Cisco®Unified Communications investment by improving system and application availability and reducing operational costs.
As a Cisco Managed Services Master Partner with the Cisco Powered Managed Unified Communications designation, TecsPlus has demonstrated its ability to support Cisco’s advanced UC technologies with established ITIL® processes, practices and tools.
TecsPlus’s UC Management service consists of four service elements which have been combined to deliver optimal operational support for organizations utilizing Cisco’s Unified Communications solutions. Customers receive the following service elements with the UC Management Service:
Communication is paramount
24×7 remote monitoring and problem resolution of all components within the UC environment
24×7 remote monitoring of performance using pre-defined thresholds and trends on all routers, switches, voice gateways, video devices, servers, and applications.
Remote Telephone Support
Access to the Technical Support Center for feature and functionality questions as well as troubleshooting.
Critical Patch System Updates
Remote system updates of critical patches released by the manufacturer to fix a known issue in the customer’s environment.
Remote Telephone MACD'S
Remote administration of telephone moves/adds/changes/deletes.
On-Site Field Support
Onsite FE for part replacement available 24x7x4, 8x5x4 or 8x5 x NBD.
Remote Management & Support
24×7 remote monitoring, technical support and remediation of issues within Cisco Unified Contact.